What Shipping Methods Are Available?
Roxier uses only certified couriers (UPS, TNT, Fedex..). Based on the size of the painting, the courier might vary.
How Long Will It Take To Get My Package?
The orders are picked up from the Rotterdam studio. Please allow up to 3 business days for the delivery to be booked. It usually takes 3-4 business days to arrive, depending on its destination. Benelux is 2 days, Europe region is 2 days, everywhere else 3-4 days. If you are in a hurry, please get in touch and we can book a priority shipment (for a surcharge).
Do You Ship Internationally?
We ship worldwide. Ronald Hunters art has been shipped to more than 50 countries so far.
What shipment fee applies to my country?
The shipment fee that applies to your country is automatically calculated. Note that international customs charges are the buyers responsibility.
What to do when a package is damaged?
We securely pack the painting in layers of bubble wrap and a firm cardboard box. The Fine Art on Paper is shipped in a firm tube. If in the unlikely event, you notice that the package is damaged upon delivery, you can either refuse the shipment or you can have the delivery company mark the tracking as received damaged, subject to further inspection. Please file the claim immediately. You also must keep all boxes and packing material. Please make photos of the damages package and send them to roxier with the info of your actions on it.
What Payment Methods Are Accepted?
We offer secure payment via PayPal, iDeal, Bancontact, SOFORT. We also accept credit card payments (Visa, Mastercard, American Express) and direct bank transfers. Please note that with direct bank transfer, we will prepare shipment once the payment is received.
Is Buying On-Line Safe?
We use a certified payment service (Mollie – www.mollie.com) for secure payments. We don’t store any payment details, they are only retained as required by the processing company to demonstrate approval for the transaction provided by the customer.
Orders and Returns
How do I place an Order?
Browse the items in our shop, and simply click on ‘Add to cart’ to purchase an item. If you want to have the artwork framed, you can choose a frame by clicking on ‘Add Frame’.
Do I need an account to place an order?
It is not necessary to create an account, you can use a guest account to place an order. Please fill out your personal details when checking out, for us to know where to send the package.
Who should I to contact if I have any queries?
For any query you can contact us by email or phone, check out our contact page to know how you can reach out to us. You can also visit our studio in Rotterdam if you are in the neighborhood, just drop us a note to let us know when you plan to visit us.
How Can I Cancel Or Change My Order?
If you wish to change or cancel the order, please get in touch with us as soon as possible. As long as the package is not shipped, we can change or cancel the order free of charge.
How Do I Track My Order?
You receive a link with a track&trace code from us. This allows you to keep track of your shipment. Roxier sends out the orders once a week.
How Can I Return a Product?
We want you to be happy with the artwork, so we offer a 14-day money back guarantee. Please be aware we offer a full refund of the painting, but shipping is at your own expense. It is also the customers responsibility to get the painting back to Roxier Paintings in Rotterdam. We only accept returns in original package, make sure you keep all packaging materials until you are sure you want to keep the artwork. If you want to return the painting, please get in touch to discuss the appropriate actions.